The destructive public conflicts documented in this study caused dysfunction and harm to Massachusetts local governments and communities. The report documents how municipal officials are managing conflicts and the impact of current approaches to dealing with destructive public conflict. The needs that municipal officials identify as important for dealing with future destructive public conflict and strategies to address those needs are also documented.
Massachusetts Office of Public Collaboration. (2016, January). Legislative study: Massachusetts municipal conflict resolution needs assessment final report. Massachusetts Office of Public Collaboration, University of Massachusetts Boston.