Date of Completion

Spring 5-4-2017

Document Type

Open Access Capstone

Degree Name

Master of Education (MEd)

First Advisor

Carol Ann Sharicz


Millennials are the fastest growing segment in the workforce today. There are many different stigmas and ideas about this current work generation. They have lived with the Internet their entire lives. Papers claim this workforce is so connected that they need to be constantly stimulated. This paper looks into the stigmas to see if they are true and whether our training program should be Computer Based Training (CBT). A segment of our learners, predominantly aged 22-28 is having trouble applying the sales techniques we teach. Unsure if this is a training issue or a generational issue, we sent out a six-question survey to see how the learners feel about our training. Answers were more favorable than not to hands-on in classroom training. Our learners like the hands-on, collaborative part of our training. In conclusion, we stuck with our in-classroom training based on what the survey participants voiced to us. A key aspect is now being more hands on and incorporating more real-life situations for them to connect with.