Date of Completion

Fall 12-2-2016

Document Type

Campus Access Capstone

Degree Name

Master of Education (MEd)

First Advisor

Carol Ann Sharciz


Athenahealth, Inc. is an electronic medical record company that provides services to medical care providers throughout the industry. In order to fully serve all of its clients, training is offered through hands-on coaching and training, and asynchronous e-learning. This paper explores the training developed to support one of athenahealth’s more unique clients, the Federally Qualified Healthcare Clinic, a type of clinic that serves underserved communities including the homeless, migrant-workers, and minorities. Through the process of a needs analysis and developing the instructional strategy, a curriculum was designed with the goal of increasing productivity of FQHCs through reducing calls for help at athenahealth’s customer support center and enabling them to meet federal standards and qualify for funding.


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