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Community providers across the nation are embracing the transformation from facility-based employment supports to competitive integrated employment. While many providers believe in inclusion and Employment First for the individuals they support, some struggle to make their vision a reality. The process of organizational transformation can seem daunting without an understanding of the full range of tactics and approaches available.

The Institute for Community Inclusion (ICI), in conjunction with The Arc of the United States, is conducting research to better understand the transformation process and to guide the development of tools and resources for providers seeking to transform their services. As part of this research, phone interviews were conducted with leaders from eight provider organizations that have successfully undergone transformation away from sheltered workshops towards competitive integrated employment.

This brief offers lessons learned from their experiences to other providers who are embarking on their own organizational change processes.



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