Effective Case Management for Job Seekers

Caro Narby
Daria Domin, University of Massachusetts Boston
Lydia Landim, University of Massachusetts Boston


Case management is the most central and crucial aspect of a disability resource coordinator's (DRC) role. Understanding how DRCs manage their caseload is an important step toward identifying best practices. In this brief, DRCs share some conclusions about the way case management functions in their roles.