ScholarWorks at UMass Boston

Title

Institute Brief: Achieving Quality Services: A Checklist for Evaluating Your Agency

Authors

Doris Hamner, University of Massachusetts Boston
Jaimie Ciulla Timmons, University of Massachusetts BostonFollow
David Hoff, University of Massachusetts BostonFollow

Document Type

Occasional Paper

Publication Date

11-1-2002

Abstract

This checklist can help staff and directors at One-Stop Career Centers and state and private agencies evaluate the quality and responsiveness of their services to job seekers with disabilities. Areas covered include access to resources, agency culture, coordination, and consumer-directedness.

Comments

Institute Brief, Issue No. 15

Recommended Citation

Hamner, Doris; Timmons, Jaimie Ciulla; and Hoff, David, "Institute Brief: Achieving Quality Services: A Checklist for Evaluating Your Agency" (2002). The Institute Brief Series, Institute for Community Inclusion. 13.
https://scholarworks.umb.edu/ici_institutebrief/13