Date of Award

8-2024

Document Type

Campus Access Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

Business Administration

First Advisor

Jong Woo Kim

Second Advisor

Shan Jiang

Third Advisor

Josephine Namayanja

Abstract

Social media platforms have become hubs for interaction and information exchange, yet they also contain increasing volumes of harmful content, including hate-filled posts. This dissertation investigates the complex dynamics influencing resharing behavior on social media in the context of racism. The first chapter of the study extends the sympathy and empathy to attitude model to analyze resharing behaviors of hate-filled content. By integrating heuristic cues, sympathy, and empathy processes, the research identifies their impact on users' resharing behavior. The second chapter expands behavior theories by incorporating intrinsic and extrinsic motivations that drive the resharing of content related to social causes. This research identifies resharing as a nuanced behavior influenced by norms, responsibilities, and a complex interplay of motivations. These two studies offer theoretical insights and practical implications for understanding and managing resharing behaviors on social media.

Comments

Free and open access to this Campus Access Thesis is made available to the UMass Boston community by ScholarWorks at UMass Boston. Those not on campus and those without a UMass Boston campus username and password may gain access to this thesis through resources like Proquest Dissertations & Theses Global (https://www.proquest.com/) or through Interlibrary Loan. If you have a UMass Boston campus username and password and would like to download this work from off-campus, click on the "Off-Campus UMass Boston Users

Available for download on Tuesday, September 30, 2025

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