Identifying the Factors of Success and Challenges in Telework Implementation: A Case Study of the U.S. General Services Administration

Date of Completion


Document Type

Open Access Capstone

Degree Name

Master of Science (MS)


The U.S. General Services Administration (GSA) was identified in the Telework Enhancement Act of 2010 as being able to provide guidance to the other federal agencies with their telework implementation. Since GSA consults the other federal agencies with telework implementation, it is important to identify the factors of success, along with the challenges GSA found with telework implementation inside its own agency.

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