Web-based information systems are increasingly being used for decision support applications. However few empirical studies have been conducted on web-based decision support systems (DSS). This experimental research endeavors to understand factors that impact decision-making satisfaction in web based decision support systems. Using structural equation modeling approach, the analysis reveals that information quality and system quality influence decision-making satisfaction, while information presentation does not have an effect on decision-making satisfaction.
Bharati, P. and A. Chaudhury (2004), “An Empirical Investigation of Decision-Making Satisfaction in Web-Based Decision Support Systems”, Decision Support Systems, Vol. 37, No. 2, pp. 187-197.