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Web-based information systems are increasingly being used for decision support applications. However few empirical studies have been conducted on web-based decision support systems (DSS). This experimental research endeavors to understand factors that impact decision-making satisfaction in web based decision support systems. Using structural equation modeling approach, the analysis reveals that information quality and system quality influence decision-making satisfaction, while information presentation does not have an effect on decision-making satisfaction.


Post-print, pre-published version of article published in Decision Support Systems, Volume 37, Issue 2, May 2004, Pages 187–197:


Elsevier Ltd.


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