Document Type

Research Report

Publication Date



As with almost all Massachusetts municipalities, the Town of Hanson has faced several fiscally challenging years and is likely to continue facing fiscal challenges for the foreseeable future. This has led to a situation of interconnected operational, budget, personnel, and morale challenges. Despite these, there is definitely a sense that the Town is, at least in some areas, starting to move in the right direction. The Town retained the Collins Center to perform an analysis of operations that includes recommendations for ways to increase efficiency and effectiveness, as well as additional recommendations that may improve Town operations or service delivery. The overall project includes a review of two sets of departments, the “first floor” departments of the Town Hall, which refers to the administration and finance‐related offices, and the “second floor” departments, which refers to the land use‐related offices. This report deals only with the “first floor.”



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