Date of Completion

Spring 5-24-2018

Document Type

Open Access Capstone

Degree Name

Master of Arts (MA)

First Advisor

Jeremy Szteiter


The paper takes a look at the cultural themes that influence behavior and decision-making processes in East Asia, highlighting dimensions of hierarchy, collectivism and saving face. The social constructs that are shaped by these dimensions cultivate an organizational culture that is top-down and group-oriented. To delve into a more meaningful understanding of the generational conflict in East Asia, an analysis of generational theory and the changing work environment provides an insight into the widening generational gap and the domains of tension experienced by those sharing a multi-generational workspace. The author suggests that managing generational diversity has its roots in fostering better understanding of communication patterns practiced by East Asians. Through the facilitation of critical thinking and reflective practices in the workspace, the paper explores initiatives for better communication channels.