Document Type


Publication Date

October 2013


community-engaged partnerships, community learning, mixed-methods


Policy Design, Analysis, and Evaluation | Public Affairs, Public Policy and Public Administration | Public Policy | Urban Studies


A Boston based non-profit and a team of public policy PhD students engaged in several months of collaborative problem identification and goal setting focused on the effectiveness of the organization’s unique service delivery model. The nonprofit uses volunteer advocates and a goal-oriented process with no eligibility criteria to assist clients in distress. We collected administrative data, administered a survey, and conducted interviews to explore client well-being.



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