Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry
We investigate antecedents and contingencies of location configurations supporting global delivery models (GDMs) in global outsourcing. GDMs are a new form of IT-enabled client-specific investment promoting services provision integration with clients by exploiting client proximity and time-zone spread allowing for 24/7 service delivery and access to resources. Based on comprehensive data we show that providers are likely to establish GDM configurations when clients value access to globally distributed talent pools and speed of service delivery, and in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.
Manning, Stephan; Larsen, Marcus; and Bharati, Pratyush, "Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry" (2015). Management Science and Information Systems Faculty Publication Series. 49.
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