This report presents over three years of systematically engaging, documenting and analyzing the diversity, equity and inclusion (DEI) needs/gaps and assets of state funded community mediation centers in Massachusetts. The report was compiled by researchers and an in-house DEI expert at the statutory state office of dispute resolution, the Massachusetts Office of Public Collaboration (MOPC) at the University of Massachusetts Boston. The office has been serving as a neutral forum and state-level resource for over 30 years. The report is based on qualitative research that falls into the category of community based participatory research conducted through a series of community listening sessions organized and facilitated by seven community mediation centers from 2021 to 2022 involving residents from Cambridge, Framingham, Lowell, Lynn, Vineyard Haven, Greenfield, and Leominster in Massachusetts. The report also contains a literature review of diversity, equity and inclusion research, particularly on nonprofits and DEI in mediation/ADR. This research offers findings for Massachusetts community mediation to increase diversity, equity and inclusion and offers recommendations that are broadly applicable for all community mediation systems interested in developing their own DEI systems across the globe.

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Submissions from 2024

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Increasing Housing Stability Through State-Funded Community Mediation Delivered by The Massachusetts Housing Mediation Program (HMP) FY2023 Evaluation Report, Madhawa Palihapitiya and Karina Zeferino

Submissions from 2023

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Addressing Barriers to Diversity, Equity, and Inclusion in Massachusetts Community Mediation, Madhawa Palihapitiya, Jarling Ho, Shino Yokotsuka, and Karina Zeferino

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Increasing Housing Stability Through State-Funded Community Mediation Delivered by The Massachusetts Housing Mediation Program (HMP) in FY2022, madhawa Palihapitiya, David Sulewski, Karina Zeferino, and Jarling Ho

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Addressing Barriers to Diversity, Equity, and Inclusion in Massachusetts Community Mediation, Madhawa Palihapitiya, Shino Yokotsuka, Karina Zeferino, and Jarling Ho

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Massachusetts Community Mediation Center Grant Program (CMC-GP) Fiscal Year 2023 Report and Evaluation, Madhawa Palihapitiya and Karina Zeferino

Submissions from 2022

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2022 Report & Evaluation, Madhawa Palihapitiya

Submissions from 2021

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Eviction: A story of displacement, kaila o. eisenkraft

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2021 Report & Evaluation, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Increasing Housing Stability Through State-Funded Community Mediation Delivered by The Massachusetts Housing Mediation Program (HMP): Evaluation Report, Madhawa Palihapitiya, David Sulewski, kaila o. eisenkraft, and Jarling Ho

Submissions from 2020

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2020 Report & Evaluation, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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PARENT MEDIATION PROGRAM EVALUATION REPORT: FISCAL YEAR 2020, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Parent Mediation Program Evaluation Report: Fiscal Year 2020, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Probate & Family Court Onsite Mediation Program: Fiscal Year 2020 Implementation & Evaluation Report, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

Submissions from 2019

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Massachusetts Community Center Grant Program: Fiscal Year 2019 Report & Evaluation, kaila o. eisenkraft

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Parent Mediation Program Evaluation Report: January-June 2019 & Fiscal Year 2019, kaila o. eisenkraft and Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2019 report & evaluation, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Using Court-Connected ADR to Increase Court Efficiency, Address Party Needs, and Deliver Justice in Massachusetts, Madhawa Palihapitiya, Susan Jeghelian, and Kaila Eisenkraft

Submissions from 2018

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2018 Report & Evaluation, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Massachusetts Office of Public Collaboration Parent Mediation Program: Fiscal Year 2018 Evaluation Report, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

Submissions from 2017

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2017 Report & Evaluation, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Massachusetts Office of Public Collaboration Parent Mediation Program: January-June 2017 and Fiscal Year 2017 Evaluation Report, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

Submissions from 2016

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Massachusetts Office of Public Collaboration Parent Mediation Program January-June 2016 and Fiscal Year 2016 Evaluation Report, Kaila Eisenkraft

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Access to Justice in the United States with Massachusetts Examples: An Introduction, Kaila Obstfeld Eisenkraft

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Legislative Study: Massachusetts Municipal Conflict Resolution Needs Assessment, Final Report, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2016 Report & Evaluation, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Youth empowerment for conflict resolution, Madhawa Palihapitiya

Submissions from 2015

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Intervening in School-Based Youth Conflict: Violence Reduction, Positive Youth Development, Peer Mediation, and Conflict Resolution Education, Kaila Obstfeld Eisenkraft

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Legislative Study: Massachusetts Municipal Conflict Resolution Needs Assessment, Interim Report, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2015 Report & Evaluation, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

Submissions from 2014

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2014 Report & Evaluation, Susan Jeghelian, Madhawa Palihapitiya, and Kaila O. Eisenkraft

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Massachusetts Community Mediation Center Grant Program, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

Submissions from 2013

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Massachusetts Community Mediation Center Grant Program: Fiscal Year 2013 Year-End Report & Evaluation, Susan J. Jeghelian, Madhawa Palihapitiya, and kaila o. eisenkraft

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Massachusetts Community Mediation Center Grant Program, Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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A Study for the Design and Administration of a Successful Foreclosure Mediation Program in Massachusetts, Madhawa Palihapitiya and Kaila O. Eisenkraft

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Community mediation of parenting disputes between estranged parents, Madhawa Palihapitiya and Kaila Obstfeld Eisenkraft

Submissions from 2012

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Massachusetts Agricultural Mediation Program, Courtney Breese and Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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MA Forest Futures Visioning Process, Loraine Della Porta and Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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The Parent Mediation Program – A Pathway to Cooperative Parenting, Mette Kreutzmann and Massachusetts Office of Public Collaboration, University of Massachusetts Boston

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The Massachusetts Community Mediation Centers Program, Madhawa Palihapitiya and Massachusetts Office of Public Collaboration, University of Massachusetts Boston

Submissions from 2011

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Longfellow Bridge Task Force Process Evaluation Report, Susan Jeghelian and Madhawa Palihapitiya

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Legislative Study: A Framework to Strengthen Massachusetts Community Mediation as a Cost-Effective Public Service, Susan Jeghelian, Madhawa Palihapitiya, and Kaila Eisenkraft

Submissions from 2010

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Forest Futures Visioning Process: Evaluation Report, Madhawa Palihapitiya

Submissions from 2009

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Stages of Judgment Citizen Court Experiment Report, Courtney Breese

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Legislative Hearing on MA Foreclosure Mediation Program Bills: Written Testimony to the Joint Committee on the Judiciary, Susan Jeghelian and Madhawa Palihapitiya

Submissions from 2008

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Democracy in Practice: Lessons from New England, Madhawa Palihapitiya and Kevin Dye

Submissions from 2006

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Research-Informed Models for Communicating the Value of Court-Connected Alternative Dispute Resolution for Public Funding, Kevin Dye