Date of Completion


Document Type

Campus Access Capstone

Degree Name

Master of Education (MEd)

First Advisor

Carol Ann Sharicz


The College Library strives to be a welcoming and inclusive place for all students, faculty, and staff of The College and the residents of the surrounding communities. The mission statement of the library, and the college as a whole, emphasizes the sense of community and personalized interaction with students. In accordance, library staff are expected to be friendly, competent, and thorough in all interactions with library patrons so it is important that all staff are properly trained and know where to find answers to patron questions. In addition, the library recognizes that many of its patrons never ask for help from a staff member and may only use the library’s online resources. For that reason, it is important that all library systems have data that is consistent, thorough, and clear for patrons to use on their own. This training provides one area where staff can go to find all documentation, job aids, and tutorials that will provide library staff the necessary skills to help patrons fulfill their research needs and requests. The modules cover the most common tasks and questions related to patron customer service, including those related to circulation, requesting items, course reserves, and troubleshooting electronic resources. The trainings use a variety of learning methods, including video tutorials, job aids, and discussion boards to create a thorough training experience.


Free and open access to this Campus Access Capstone is made available to the UMass Boston community by ScholarWorks at UMass Boston. If you have a UMass Boston campus username and password and would like to download this work from off-campus, click on the "Off-Campus UMass Boston Users" link above.