Date of Completion
Open Access Capstone
Master of Education (MEd)
Carol Ann Sharicz
This paper contains a full training plan initiative to correct a knowledge gap among remote marine insurance adjusters. The problem originated from a longer claims handling process among remote adjusters dealing with Maritime Law claims. In an assessment in the analyze phase this knowledge gap was confirmed. Through analysis there were three major areas of maritime law that adjusters on staff did not test well on. The modules developed will follow the theory of micro learning due to the staff members having limited time to commit to learning each day. As the employees are remote, all of the learning events designed are asynchronous online modules. The evaluation plan will follow four levels of Kirkpatrick’s Levels of Learning. The organization desires to see a reduction in the time it takes field adjusters to handle maritime law claims by 50%, which would mean a deduction of 20 days.
Wieboldt, Pamela, "Insurance Claims Adjuster Remote Training Initiative" (2019). Instructional Design Capstones Collection. 47.