Date of Completion
Open Access Capstone
Master of Education (MEd)
Carol Ann Sharicz
This paper describes an asynchronous training approach to introduce physicians to forthcoming user interface (UI) changes for a product they have been using in their patient care workflows. The UI changes are expected to impact users since the changes are so drastic, so training is needed to help users quickly learn how to perform critical job tasks without interrupting patient care or dissent in product use. Since the product is aimed at simplifying the physician workflow, any training materials need to do the same. A three-tier approach was developed that includes a brief introduction to the main UI areas that all users will see when they initially login to the updated version, a self-paced, user-controlled interactive module that lets users discover the areas of the UI by hovering over labels and view in-depth demonstrations of those areas, and a job-aid reference document that identifies the areas of the UI. Each of these training materials considers the value of physician’s time, the need to quickly perform critical job tasks they could perform in the previous UI, and the company’s mission of simplifying workflows and making tasks intuitive.
Herald, Brian, "Embracing Change: A Proactive Training Intervention Ahead of a New Product Release" (2017). Instructional Design Capstones Collection. 27.