An ICI study analyzed the experiences of individuals who successfully found jobs through agencies and discovered five characteristics of effective employment services. This brief describes guided and self-directed approaches and provides recommendations for agency staff.
Institute for Community Inclusion, University of Massachusetts Boston, "Research to Practice: Effective Customer Service Delivery in Employment Support: Finding a Common Ground Between Guided and Self-Directed Service Delivery" (2001). Research to Practice Series, Institute for Community Inclusion. 26.