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Research Report

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The Workforce Investment Act of 1998 (WIA) established a network of One-Stop Career Centers by integrating different employment and training services into one comprehensive workforce investment system. Within this environment, One-Stop partners are mandated to collaborate to create a seamless service delivery system that enhances access to services and improves employment outcomes for all individuals, including those with disabilities. WIA's intent was to establish local workforce development systems that would respond to their areas' specific needs with unique solutions and creative partnerships. In addition to service delivery, WIA encourages One-Stop partners to share in the operating costs of the One-Stop facility and contribute towards costs and services that benefit all One-Stop partners and their customers. While the potential benefits are clear, the practicalities of implementing these changes at the One-Stop level are challenging. This brief shares some of the strategies that One-Stop partners have used to address this challenge. This brief is part of a series of products offering practical solutions for Local Workforce Investment Boards and One-Stop Career Centers as they strive to serve all customers, including those with disabilities. Topics covered in other briefs include partnerships with Vocational Rehabilitation, models of involvement for community-based disability organizations, addressing staff knowledge and concerns, and the underutilization of One-Stops by individuals with disabilities. The source of the information presented below is from case studies conducted in Los Angeles, California; Colorado Springs, Colorado; Wilmington, Delaware; New Orleans, Louisiana; Utica, New York; and Clark County, Washington. These case studies were conducted by researchers at the Institute for Community Inclusion at University of Massachusetts Boston. The quotes used in this brief are drawn from our interviews with One-Stop partner staff. To preserve confidentiality, staff names and titles have been omitted.


Case Studies Issue 9



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