Date of Award
Campus Access Dissertation
Doctor of Philosophy (PhD)
Priscilla K. Gazarian
Improvements in healthcare quality are often the result of measurement, interventions, and reassessment. Patient experience is a valuable measure of healthcare quality. The Hospital Consumer Assessment of Healthcare Providers and Systems is a reliable and valid tool used to capture acute care patient experience data. Nursing quality is captured through several measures, the most frequently cited being nurse sensitive quality indicators existing in obscurity and brought to light by the National Quality Forum. Guided by the Nursing Role Effectiveness Model, this cross-sectional study assessed relationships between elements of nursing quality and patient experience. Nursing-metrics included three categories of measures—structure (hospital characteristics), process (nursing communication), and outcome (adverse events).
A six-state sample of 620 acute care hospitals was obtained from publicly available data sources. In multivariate regression models, Magnet status, nurse staffing legislation, and nursing communication were significantly correlated to overall hospital rating. Of the nurse sensitive outcome measures included, only central-line associated blood stream infections was significantly (negatively) associated with overall hospital rating. Catheter-associated urinary tract infections, falls, and pressure injuries were not significantly associated with overall hospital rating. The results of this study offer implications for future research, including the need for more robust measures of nursing quality.
Cronin, Julie Ann, "The Relationship Between Nursing Quality and Patient Experience in Acute Care Settings" (2022). Graduate Doctoral Dissertations. 771.
Free and open access to this Campus Access Dissertation is made available to the UMass Boston community by ScholarWorks at UMass Boston. Those not on campus and those without a UMass Boston campus username and password may gain access to this dissertation through resources like Proquest Dissertations & Theses Global or through Interlibrary Loan. If you have a UMass Boston campus username and password and would like to download this work from off-campus, click on the "Off-Campus UMass Boston Users" link above.