Aaron Lazare spoke on the topic of apologies at the inauguration of Chancellor Michael Collins at the University of Massachusetts Boston. This text is taken from Lazare’s 2004 book On Apology published by Oxford University Press and reprinted here with permission.
"The Future of Apologies,"
New England Journal of Public Policy:
1, Article 8.
Available at: http://scholarworks.umb.edu/nejpp/vol21/iss1/8