ScholarWorks at UMass Boston

Title

Research to Practice: Effective Customer Service Delivery in Employment Support: Finding a Common Ground Between Guided and Self-Directed Service Delivery

Authors

Institute for Community Inclusion, University of Massachusetts Boston

Document Type

Occasional Paper

Publication Date

5-1-2001

Abstract

An ICI study analyzed the experiences of individuals who successfully found jobs through agencies and discovered five characteristics of effective employment services. This brief describes guided and self-directed approaches and provides recommendations for agency staff.

Comments

Research to Practice Brief, Issue No. 26

Recommended Citation

Institute for Community Inclusion, University of Massachusetts Boston, "Research to Practice: Effective Customer Service Delivery in Employment Support: Finding a Common Ground Between Guided and Self-Directed Service Delivery" (2001). Research to Practice Series, Institute for Community Inclusion. 26.
https://scholarworks.umb.edu/ici_researchtopractice/26