One-Stop Career Centers serve a diverse range of customers. These include individuals with a variety of educational and work backgrounds, people from diverse racial, linguistic and ethnic cultures, as well as individuals with a wide range of disabilities and support needs. One way of addressing the needs of this diverse customer base is to develop services and systems that respond to the needs of each of these groups. However, this can be expensive and labor-intensive. A more effective way to serve this broad customer pool is to provide One-Stop services according to the principles of what is known as "universal design," using common strategies that benefit many groups and that reinforce the concept of an inclusive setting that welcomes and celebrates diversity.
Hoff, David; Varney, Elena; Enein-Donovan, Lara; Thomas, Cindy; and Fesko, Sheila, "Institute Brief: Access for All Customers: Universal Strategies for One-Stop Career Centers" (2009). The Institute Brief Series, Institute for Community Inclusion. Paper 3.