This checklist can help staff and directors at One-Stop Career Centers and state and private agencies evaluate the quality and responsiveness of their services to job seekers with disabilities. Areas covered include access to resources, agency culture, coordination, and consumer-directedness.
Hamner, Doris; Timmons, Jaimie Ciulla; and Hoff, David, "Institute Brief: Achieving Quality Services: A Checklist for Evaluating Your Agency" (2002). The Institute Brief Series, Institute for Community Inclusion. Paper 13.