The Town of Sheffield engaged the Collins Center (the Center) to conduct an analysis of the Treasurer/Collector’s office. This analysis was to focus on work practices, staffing, management systems, information technology use, policies and procedures, as well as other facets of operations.
The Treasurer/Collector’s Office has, in recent years, been staffed with an appointed Treasurer/Collector, an Assistant Treasurer/Collector and a Clerk. Earlier in the calendar year, the Clerk resigned to take a position outside Town government, and the Town wished to engage an outside consultant to determine whether the workload of the Treasurer/Collector’s office warranted filling the recently-vacate position of Clerk. At the same time, the analysis was to focus on other areas of potential improvement as well.
Edward J. Collins, Jr. Center for Public Management, University of Massachusetts Boston, "Staffing and Operational Assessment of the Treasurer-Collector's Office: Town of Sheffield, Massachusetts" (2013). Edward J. Collins Center for Public Management Publications. 19.